Product

Something's wrong? Tell mr-bill.

A broken booking or payment form costs you every day it stays broken. You don't need to know why it broke, only what you saw: tell mr-bill in your own words. He finds the cause, fixes it, and checks the fix before it goes live.

Get something fixed
  1. You sayWhat you saw, in your words
  2. He findsThe cause, not just the symptom
  3. The fixChecked before it goes live

Before and after

A salon's booking form stopped sending: clients tapped Pay and it hung on Sending. He traced it to the real cause, made a small, careful fix, and tried a test deposit on four phone sizes before it went live.

No developer on call, no agency waiting list, no code nobody understands.

The booking page after the fix: Deposit paid, see you Thursday at 2:30.The booking page after the fix: Deposit paid, see you Thursday at 2:30.
  1. Before · 9:02 AMThe form never sends
  2. After · 9:31 AMFixed and checked on four phones
Example · Larch Street Salon

How a fix happens

  1. 01

    Tell him what you saw

    What you did, what you expected, and what happened instead.

  2. 02

    He finds the cause and fixes it

    A small change to the part that's wrong, tried out for real.

  3. 03

    Check it yourself

    If anything still looks off, say so in the same conversation.

A fix, start to finish

An example conversation: what the owner saw, the cause mr-bill found, and the checks he ran before the fix went live.

An adoovi conversation where a salon owner reports that clients can't pay the booking deposit on their phones: mr-bill explains the Pay button slid under the bottom bar on smaller phones, says it is fixed, shows a Checked list (a test deposit paid on four phone sizes and a laptop, nothing else changed) and a Fixed and live card, beside the live booking page shown at phone size.An adoovi conversation where a salon owner reports that clients can't pay the booking deposit on their phones: mr-bill explains the Pay button slid under the bottom bar on smaller phones, says it is fixed, shows a Checked list (a test deposit paid on four phone sizes and a laptop, nothing else changed) and a Fixed and live card, beside the live booking page shown at phone size.
Example · adooviA fix, start to finish

What to tell him

Plain words are fine. The more of these you include, the faster he finds it.

  • What you did

    Or what your customer did.

  • What you expected

    What should have happened.

  • What happened instead

    What you saw on the screen.

  • How often

    Every time, or only sometimes.

Questions

Does mr-bill spot problems before I do?

Not today. When you notice something, tell him and he takes it from there. We'll say so here if that changes.

Can a fix break something else?

Every fix is checked and tried out for real before it goes live, the same as a new feature.

What does it cost?

You add funds to your account and pay only for the work you ask for. You see the cost as it happens, and if your balance runs low the work pauses and asks before it continues.

What should exist?

Tell us what you need, and a person will reply. Talk to us